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MOM One-Stop Service Portal Web App UX Design

The One-Stop Service Portal (OSSP) stems from a business goal of the Ministry of Manpower, Singapore to make it more convenient for the public in conducting transactions with her.

We were asked to conceptualize and design this very exciting initiative.

  • ClientOpen or Close

    Ministry of Manpower, Singapore

  • Customer's ProblemOpen or Close
    • Many forms were not user-friendly
    • Key pages were not personalized
    • Some screen flows had too many unnecessary steps
  • Our SolutionOpen or Close
    • Focus Group
    • UX Design
    • Visual Design
    • Usability Testing
  • The OutcomeOpen or Close
    • Screen flows has been optimized, with the number of steps reduced
    • Forms have been redesigned with best-in-class UX practice
    • Wherever feasible and relevant, information has been personalized to make form-filling faster and less error-prone

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