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Field Inspection Tablet App

A tablet app to be used by MOM (Ministry of Manpower) field inspectors to carry out safety and health inspection on-site. The app facilitates access to information about the companies and sites. It allows officers to submit completed inspection remotely.

ClientOpen or Close

Ministry of Manpower, Singapore
Customer's ProblemOpen or Close
- On-site tasks involve heavy switching between photo-taking, note-taking, and interviewing
- Officers have diverse preferred ways of completing on-site tasks
- Officers have intrinsic bias against touch screen input process
- Demographic range of officers is quite wide
Our SolutionOpen or Close
- Ethnographic user research
- Work modeling
- Mobile prototyping
- Mobile usability testing
The OutcomeOpen or Close
- Usability testing shows most functions can be accessed within 3 clicks. In addition, photos and notes from inspection can be attached to a particular case with ease. Some new features are also added as a result of the user research, making the app markedly more useful on-site.