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MOM UX Standards

With more than 30 e-Services under her care, the Ministry of Manpower (MOM), Singapore could not afford to design in a piecemeal way. In order to ensure consistency in user experience across her suite of e-Services, MOM needs a set of user interface standards for desktop, mobile and Intranet platforms.

We were happy that MOM had chosen us to be the partner to develop this set of standards.

  • ClientOpen or Close

    Ministry of Manpower, Singapore

  • Customer's ProblemOpen or Close
    • Crafting a design governance framework for old and new e-Services
    • Designing a set of baseline user interface patterns to meet most design requirements
    • Managing change in design process flow and educating internal users on a standards-driven way of development
  • Our SolutionOpen or Close
    • Competitive Benchmarking
    • Focus Group
    • Standards Pattern Library
    • Change Management
  • The OutcomeOpen or Close
    • With the Standards Library, eService design time can be reduced by up to 40%
    • Consistency across e-Services is institutionalized
    • Best-in-class user experience across MOM eServices

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