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Web Service UX Design
The Employment Standards Online (ESOL) Services are a set of eServices provided by the Ministry of Manpower for Singapore residents to conveniently conduct labour relations-related transactions such as filing claims against their employers
Our job was to understand user needs and design the web services to meet those needs and delight the users
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ClientOpen or Close
Ministry of Manpower, Singapore
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Customer's ProblemOpen or Close
- Complex flow e.g. many steps across the web services
- Poorly-designed forms
- Information not meeting the needs of end-users
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Our SolutionOpen or Close
- Focus Group
- Axure Prototyping
- Usability Testing
- Visual Design
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The OutcomeOpen or Close
- Task flows get simplified, some by as much as 50%
- Form design is optimized
- Some web services are completely rehashed to meet user expectations e.g. maternity calculator
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