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Web Service UX Design

The Ministry of Manpower, Singapore got us in to understand user needs around their new eService, one for them to find foreign workers' employment agencies

From the analysis and insights of the user research, we went on to design the eService UI which met those needs

  • ClientOpen or Close

    Ministry of Manpower, Singapore

  • Customer's ProblemOpen or Close
    • Several complex concepts which are unfamiliar and hard to explain
    • Need to help users to make decisions in an informed manner
    • Balancing a usable interface with the number of features
  • Our SolutionOpen or Close
    • Focus Group
    • Rapid Prototyping
    • UX Design
    • Usability Testing
  • The OutcomeOpen or Close
    • Infographics increases information throughput, by up to 30%
    • Sampled user satisfaction increases by up 15%
    • Design is finely-balanced such that new users are not stumbled by complex features, at the same time, advanced users are empowered to use them.

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