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MOM UX Standards

With more than 30 e-Services under her care, the Ministry of Manpower (MOM), Singapore could not afford to design in a piecemeal way. In order to ensure consistency in user experience across her suite of e-Services, MOM needs a set of user interface standards for desktop, mobile and Intranet platforms.

We were happy that MOM had chosen us to be the partner to develop this set of standards.

ClientOpen or Close

Ministry of Manpower, Singapore
Customer's ProblemOpen or Close
- Crafting a design governance framework for old and new e-Services
- Designing a set of baseline user interface patterns to meet most design requirements
- Managing change in design process flow and educating internal users on a standards-driven way of development
Our SolutionOpen or Close
- Competitive Benchmarking
- Focus Group
- Standards Pattern Library
- Change Management
The OutcomeOpen or Close
- With the Standards Library, eService design time can be reduced by up to 40%
- Consistency across e-Services is institutionalized
- Best-in-class user experience across MOM eServices